Shipping Policy
Our policy is valid for 7 calendar days from the date of purchase. We do not offer refunds, but you may return products for an exchange. Please note that if the 7-day period has expired, we cannot provide an exchange for you.
Exchange Requirements
The following criteria must be met to qualify for an exchange:
- The product is defective.
- The product does not match the description.
- The product must be unopened.
- The product must be in its original packaging.
- The product must be unused.
- The product must not be damaged.
To ensure compliance with the above criteria, all returns will be inspected. If the product does not meet the specified criteria, we reserve the right to refuse the exchange.
Proof of Purchase
To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Please note that without such proof of purchase, we will not process the exchange.
Return Policy for Promotional or Sale Items
Only regular-priced items may be exchanged; unfortunately, sale or clearance items cannot be exchanged.
Return Shipping Details
To return an order, you must contact us first.
Returns can be sent to: 45/1 Soi Nonthaburi 48 Sanambinam Rd., Thasai, Mueang Nonthaburi, Nonthaburi 11000. You will be responsible for paying the shipping costs for the items you wish to exchange. We will refund the shipping costs upon receipt of the items.
You must take care to ensure that goods are adequately packaged so that they are not damaged during transit. If the product is found to be damaged or used beyond what we can reasonably inspect, we may refuse the exchange.
Contact Us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:sales@frameindex.com
Our policy lasts for 7 days from the date of purchase according to the calendar. We do not offer refunds, but you can return the product for exchange. Please note that if the 7-day period expires, we cannot exchange the product for you.
Exchange terms
- The product must be defective.
- The product does not match the description.
- The product must not be opened.
- The product must be in its original packaging.
- The product must not be used.
- The product must not be damaged.
To ensure compliance with the above criteria, all returns will be inspected. If the product does not meet the specified criteria, we reserve the right not to exchange it.
Proof of purchase
To complete your exchange, we require a receipt, order confirmation, or other proof of purchase. Please note that without such proof of purchase, we will not proceed with the exchange.
Promotional or discounted items return policy
Only regular-priced items are eligible for exchange. Unfortunately, sale items or clearance items cannot be exchanged.
Return shipping details
To return your order, you must contact us first.
You can return to: 45/1 Soi Nonthaburi 48 Sanambinam rd. Thasai Mueang Nonthaburi Nonthaburi 11000. You will be responsible for paying for your own shipping costs for returning your item. We will refund the shipping cost once we receive the item.
You are responsible for ensuring that the products are properly packaged to prevent damage during shipping. If it is found that the product has been damaged or used beyond what we can reasonably inspect, we may reject the exchange.
Contact us
If you have any questions, concerns, or complaints about this refund policy, we recommend that you contact us using the details below: